Billing and Refunds
Updated 30 October 2026 · version 2026-10-30
No contracts and no traps: monthly by default, cancel in one click, no notice period, and nothing charged after you cancel.
This page sums up how billing works. The Ortix Aislo terms of service are the binding version.
Plans and prices
| Plan | Monthly | Yearly | Texts a month |
|---|---|---|---|
| Solo | $99 | $990 | 500 |
| Core | $179 | $1,790 | 1,000 |
| Pro | $299 | $2,990 | 2,500 |
| Fleet and Heavy-Duty | $429 | $4,290 | 5,000 |
| Enterprise | Quoted | Quoted | 20,000 |
Prices are in US dollars. Yearly costs the same as 10 months. Add-ons (more locations, technician seats, texts and storage) are listed with their prices on the pricing page and in Settings › Subscription, and your bill never contains a charge that is not listed there. We do not charge sales tax today.
Free trial
14 days with the Pro features, no card needed, nothing charged. If you do not pick a plan, the account becomes read-only when the trial ends and your data stays available to export. Free trial in the terms
How you pay
By card or bank account (ACH) through Stripe, billed monthly or yearly, in advance. Receipts and payment changes are in Settings › Subscription. Moving to a bigger plan takes effect straight away and you pay the difference for the rest of the period; moving to a smaller one takes effect at the end of the period. Billing in the terms
Texts over the allowance
Each plan includes texts every month. Texts beyond the allowance and any text packs cost 3¢ a segment, added to your next invoice. You can set a monthly limit in Settings › Subscription, and choose whether texting stops at the limit or only warns you. Texting from your own number starts after your first payment, with no setup fee. Texts in the terms
Cancelling
One click in Settings › Subscription. There is no notice period, no cancellation fee and no call to make. You keep full access until the end of the period you paid for, nothing is charged after that, and your data stays available to export. Cancelling in the terms
Refunds
Cancelling stops every future charge and keeps full access to the end of the period already paid for, monthly or yearly; the unused part of that period is not refunded. We do refund a charge made in error, and any prepaid time you have not used when we end the agreement or when you cancel because you do not accept a change to the terms. To ask for a refund, use our contact form or Help in the app.
If a payment fails
We email you and retry. Everything keeps working for 8 days; then the account is read-only, from day 22 export-only, and on day 120 the data is deleted, after an email on day 61. Your export is never held back to collect a payment, and paying brings full access back straight away. Failed payments in the terms
Questions about a bill
Support: a person answers within the hour, 7am–7pm shop time, Mon–Sat, through our contact form or from Help in the app.
Versions and changes
- 2026-10-30First published version, a summary of the terms of service.
Questions: use our contact form.